Building bridges, breaking barriers: Integrated care for older people
This report gathers evidence from a range of sources and looks at what works well and barriers that can prevent integrated care. The CQC found many initiatives aimed at delivering integrated care and in a number of cases considerable drive from providers and commissioners to improve the way services work together. The report highlights some good practice examples, but overall they did not find many examples of integrated care working really well. It also highlights considerable variation in the care provided and in the experiences and outcomes for older people.
- There was widespread commitment to delivering integrated care.
- There were still many organisational barriers that made it difficult for services to identify older people who were at risk of deterioration or an unplanned emergency admission to hospital.
- There were examples of joint working in delivering health and social care, but these were often inconsistent, short-term and reliant on partial or temporary funding and goodwill between different providers. They were not a mainstream part of the way in which services were planned or delivered around older people.
- Monitoring and evaluation was often not carried out locally or was insufficient.
- The lack of connection between services often resulted in older people and their families or carers needing to take responsibility for navigating complex local services. This could result in people 'falling through the gaps' and only being identified in response to a crisis.
- Older people often had multiple care plans because professionals did not routinely link together and share information.
- Older people were not routinely involved in decision making about their needs and preferences.
- Older people and their families or carers did not routinely receive clear information about how their health and social care would be coordinated, in particular if there were changes in their circumstances or if there was an unplanned or emergency admission to hospital.
- Local leaders achieved integrated person-centred care by working closely across health and social care services to share information, reduce duplicated efforts and use resources more effectively.
- Health and social care leaders should develop and agree a shared understanding and definition of what integrated care means for the population in their local area, and then work towards delivering this shared aim.
- NHS England and Association of Directors of Adult Social Services (ADASS) should lead on developing an agreed methodology and data set for identifying people at risk of admission to secondary care or deterioration.
- Older people should be meaningfully involved in making informed decisions about their care needs and care planning - in particular about the outcomes that are important to them - based on the existing national and local guidance.
- Commissioners and providers in an area should ensure that information and support for older people and their families or carers is available, and this sets out connections between services, and how the people's accessibility needs will be met.
- The National Quality Board, in partnership with the National Information Board, develop and share a set of validated data metrics and outcomes measures for integrated care with person-centred outcomes at the heart of decision making about service provision and based on a consistent, shared view and definition of integration.