dct in Exeter, Devon

My expectations for raising concerns and complaints

When the government published Hard Truths, its response to the Robert Francis’ inquiry into the failings at Mid Staffordshire NHS Foundation Trust, the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England committed to developing this user-led ‘vision’ of the complaints system.

This vision aims to align the health and social care sector on what good looks like from the user perspective when raising concerns and complaints about health and social care. It also allows measurement of progress so that organisations can determine the action they need to take to improve.